I Didn’t Get My iOS Purchase!

Note: If you made a purchase on an Android device, please see our guide for Android Purchases.

Orders usually deliver instantly, but occasionally they may take a little longer. When such delays occur, it simply means the purchase is still being processed by the system.

• Important: There is no need to try purchasing the item again – it should arrive soon, and trying again could result in duplicate charges!

Contacting Apple Support

If you have waited and still haven't received what you bought, please contact Apple Support. Because of Apple's strict privacy and security policies, all payments made toward the game on iOS devices are processed exclusively by Apple, and our team does not have direct access to their payment systems.

You can reach Apple Support here.

I Confirmed the Transaction, But Still Don't Have My Order!

If you have already contacted Apple, your transaction has been successfully confirmed on their end, and you still have not received your items in Crypto Miner 2, please contact our support!

Send us an email at [e-mail]. Be sure to include a redacted proof of your confirmed Apple receipt, and we will happily lend a hand to get your missing items credited to your account!

Protect Your Privacy!

When sending proofs of your Apple receipts to our support team, make sure that all Personally Identifiable Information (PII) is completely hidden. This includes your:

• Full name
• Home or billing address
• Credit card information
• Phone number

Check out our full guide on How to Protect Your Personal Information When Contacting Support for easy steps on how to safely redact your images before sending them to us!