If Crypto Miner 2 is closing unexpectedly or freezing, the issue is often related to device memory limitations or outdated software. Please follow the troubleshooting steps below to resolve the issue:
Clear the App Cache (Android Only)
Corrupted temporary files can cause app instability. Go to your device Settings > Apps > Crypto Miner 2 > Storage, and tap Clear Cache.
Warning: Do not select "Clear Data" unless your account is securely linked to a Hora ID, as this will log you out and delete local guest progress.
Update the App and Device OS
Ensure both your game and operating system are up to date. Check the App Store or Google Play Store for pending game updates, and your device's system settings for pending OS updates.
Free Up Storage Space
Mobile applications require sufficient storage to process data smoothly. We recommend maintaining at least 1 to 2 GB of free space on your device.
Close Background Applications
Running multiple applications simultaneously drains your device's RAM. Fully close (swipe away) all other background applications before launching the game.
Restart Your Device
Power your device off completely for 30 seconds, then turn it back on. A standard restart clears background processes and refreshes system memory.
If you continue to encounter issues after completing these steps, please contact our support team at support@horagames.com with the following details so we can investigate:
- A detailed description of the issue (e.g., specific actions that trigger the crash)
- When the issue first occurred
- Your exact device model (e.g., Samsung Galaxy S23, iPhone 14 Pro)
- Your current OS version (e.g., Android 14, iOS 17.1)
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