If the game freezes at the 4% loading mark or defaults to Offline Mode, it indicates that the application is unable to communicate securely with our servers. Please try the following network troubleshooting steps to restore your connection:
Refresh Your Network Connection
Toggle your device’s Airplane Mode ON for 10 seconds, then turn it OFF. This forces your device to establish a fresh connection to your network.
Restart Your Router
If you are connected to a home Wi-Fi network, unplug your router from its power source for 30 seconds, then plug it back in. Refreshing the local network resolves the majority of loading issues.
Test on an Alternate Device or Network
Attempt to load the game on a different device, or switch between Wi-Fi and Cellular Data. This helps isolate whether the issue is tied to your specific hardware or your internet service provider.
Check VPNs, Custom DNS, and Ad-blockers
Active network-level ad-blockers or VPNs can restrict the app from accessing our servers. Try disabling them temporarily and restarting the game. (Conversely, if your local ISP is restricting the connection, enabling a VPN may occasionally bypass the blockage).
If you have exhausted these options and still cannot connect, please reach out to us at support@horagames.com for further assistance.
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